Kotak NRI Customer Care

Kotak Mahindra Bank has built a strong reputation for providing excellent banking services for NRIs (Non-Resident Indians). The bank offers an array of products and services to NRI customers, such as Kotak NRI account opening, Kotak NRI home loan, fixed deposits, NRI investment options,  etc. NRI customers of the bank can contact the Kotak NRI customer care team to share their queries about the bank and its products.

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Kotak NRI Customer Care Number

NRI customers can get answers to their queries regardingNRI account, investments, Kotak securities NRI account, fixed deposits, etc. by:

• Dialing Kotak Mahindra NRI customer care helpline number (+91 22 6204 2001) for which the charges payable are as per the service provider (telecommunication company) of the respective country or location, or
• Contacting the toll-free numbers specific to each country mentioned below:

Kotak Bank NRI Customer Care Email ID 

NRI customer care department of the Kotak Bank can also be reached by NRIs through email communication. You can send your queries or grievances regarding the bank or its services to the bank’s registered email addresses provided below.

[email protected]

Kotak Bank NRI Customer Care Chatbot

For any inquiries, NRIs can also talk to Kotak Bank’s Chatbot, Keya.

Here are some tips to enhance Keya’s understanding of your query during your conversation:

• Keep your banking details readily available for validation purposes while interacting with Keya.
• Speak naturally but clearly, as Keya is eager to assist you.
• Minimize background noise to ensure Keya can comprehend your instructions without any interruptions.
• Help Keya by rephrasing your questions or making them more specific. Instead of lengthy paragraphs, opt for concise sentences. For instance, if you require your bank account statement, simply say, “I need my bank account statement.”
• If you wish to speak with a customer care executive, you can express it by saying, “I would like to speak to an officer.”

How to Contact Kotak Mahindra Bank

Level I

When reaching out to Kotak Bank for the first time, you can contact the bank using any of the channels below: 

• Contact the above given helpline numbers and email-ID.
• Visit the nearest branch of Kotak Mahindra if in India.
• You can also reach out to the customer care team through the inbox section of Net Banking. 

Level II

If you haven’t received a satisfactory response at Level I within two business days, kindly send an email to escalate the matter to the Nodal Officer.

• Name: Ms. M. Raju
• Address: Kotak Infiniti, 4^th Floor, Zone 4, Building No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad, Mumbai – 400097
• Telephone No: (080) 69428500. 
• Timings: Mon to Fri, 10.00 am to 6.00 pm excluding bank holidays.

Level III

If you haven’t received a satisfactory response at Level II within two business days, kindly send an email to escalate the matter to our Principal Nodal Officer.

• Name: Mr. K. Vora
• Address: Kotak Infiniti, 4^th floor, Zone 1, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad, Mumbai – 400097.
• Telephone No: (080) 69428600
• Timings: Mon to Fri, 10.00 am to 6.00 pm excluding bank holidays.

Kotak Bank Overseas Branch

NRIs living in the UAE can also call or visit the Kotak Mahindra Bank branch office located in the UAE:

• Telephone: +971 4 3544455
• DIFC Office address: Office No. 703, Level 7, Office Tower 2, Al-Fattan Currency House, DIFC, PO Box 16498, Dubai, United Arab Emirates.

Contact SBNRI 

While conducting financial transactions in India, NRIs face many problems. However, now NRIs can use SBNRI platform to get their financial queries/ complaints resolved online. You can download SBNRI App to apply for an NRI account, file taxes, invest in the Indian stock market and ask any questions related to them. 

You can also click on the button below to ask any questions. Visit our blog and YouTube Channel for more details.

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