Federal Bank is one of the most popular Indian banks among NRI customers for a wide spectrum of NRI banking products and services, including NRI savings bank accounts, fixed deposits, loans, remittances, and many investment services. NRIs who wish to raise any query regarding the bank or its products can contact the Federal Bank NRI customer care team.
Federal Bank NRI Customer Care
Federal Bank has a dedicated customer care team to resolve customer issues. Here are the contact details for NRI customers.
Federal Bank NRI Customer Care Number
From abroad
NRI customers can share their concerns with customer care representatives by dialing the following numbers:
| Types of Queries | Contact Numbers |
|---|---|
| General queries | +91 0484-2630994 / 0484- 2630995 |
| Remittance related queries | +91 080 – 61991199 |
From India
NRIs who are in India can contact Federal Bank customer care team by calling on the following toll-free numbers:
- 1800 – 425 – 1199
- 1800 – 420 – 1199
When calling a bank representative, customers should keep all the necessary documents with them. Because the customer care representative may ask a few questions like customer ID, credit/ debit card number, account number, etc. for identification and verification purposes.
Federal Bank NRI Customer Care Email ID
Non-Resident Indians can also connect with the customer care department through emails. You can submit your questions or complaints related to the bank or its services on the bank’s registered email addresses as follows:
| Types of Queries | NRI Customer Care Email IDs |
|---|---|
| General queries | [email protected] |
| Queries related to remittance | [email protected] |
| Portfolio Investment Related Queries | [email protected] |
Note: Customers can’t get answers to queries related to account balance over the email. To know their account balance, customers can use Federal Bank netbanking or phone banking services or contact the nearest branch or contact center, if possible.
Chat with Feddy
Federal Bank implemented an AI-based chatbot called ‘Feddy’ to answer common customer queries. NRI customers can use Feddy on the bank’s website or access via WhatsApp from their registered number.
Federal Bank NRI Division Address
NRIs can visit or post a letter to the NRI Division of Federal Bank. Following is the contact details of NRI Division:
NRI Division
Federal Bank Ltd, International Banking Department
7th Floor, Federal Towers, Marine Drive,
Ernakulam, Kerala, India. PIN: 682 031.
Federal Bank Head Office Contact Number
Federal Bank Head Office
P.B.No.103 Federal Towers
Aluva, Kerala, India – 683101
Phone Number: 1800 420 1199/ 1800 425 1199
However, if you are not satisfied with customer service, you can write to:
Ms. Shalini Warrier,
Chief Operating Officer,
CEO’s Secretariat,
Federal Bank Limited,
Federal Towers, Bank Junction,
Aluva, Kerala -683 101
If the issue is still unresolved, you have option to contact:
The Managing Director & CEO,
The Federal Bank Ltd.,
Corporate Office,
Federal Towers, Aluva, Kerala, India – 683 101
Federal Bank Overseas Branches
Federal Bank has representative offices in the UAE (in Dubai, Abu Dhabi, etc) and Qatar, Kuwait and Oman. NRIs living in these regions can also contact the nearest center.
| Abu Dhabi | Dubai |
|---|---|
| Chief Representative Officer (Abu Dhabi) Mr. Aravind Karthikeyan Email :[email protected] | Chief Representative Officer (Dubai) Mr. Sherin K Kuriakose Email : [email protected] |
| The Federal Bank Ltd Abu Dhabi Representative Office PB No. 112927 #402, Al Falah Tower, Al Falah – Muroor Road Jn Abu Dhabi, UAE. Ph : +971 26429368 Fax: +971 2 6429386 Email: [email protected] | The Federal Bank Ltd Dubai Representative Office PB No.117728 1305 Al Mussalla Tower, Bank Street, Bur Dubai, UAE. Phone. +971 4 282 6422, +971 4 3429262. Fax. +971 4 342 2699 Email: [email protected] |
Federal Bank Overseas Relationship Managers
NRI customers can also contact Federal Bank overseas representative offices in the UAE, Qatar, Kuwait and Oman.
| Locations | Contact Details |
|---|---|
| Abu Dhabi | Abey James Biju – 971 527622355 – [email protected] Gokul G – 971 558704770 – [email protected] Bimal Roy – 971 586677307 – [email protected] |
| Dubai | Padmesh Shukla – 971 523219514 – [email protected] Manjith Vijayan Nair – 971 522523848 – [email protected] Febin George Jacob – 971 561521929 – [email protected] Sumit Sharma – 971 561652230 – [email protected] |
| Al Ain | Mathew B K – 971 528247783 – [email protected] |
| Sharjah | Sarath S (RAK and Sharjah) – 971 507987235 – [email protected] Denil Roy Joshua – 971 506251905 – [email protected] |
| National Paints, Al Nadha, Ajman, Ummal Quwain | Ajo George – 971 566686067 – [email protected] |
| Qatar | GOKUL G – 97431232411 – [email protected] |
| Kuwait | ARJUN K R – 965 51153716 – [email protected]MENON SANJAY GOWRISHANKAR – 96566690827 – [email protected] AKSHAY RAVI – 96555666983 – [email protected] |
| Oman | Amith Lal Panjikkaran– 96896454656 – [email protected] Sunith S Kumar – +968 99421559 – [email protected] |
NRIs can download SBNRI App to ask any questions, apply for an NRI account or avail an array of NRI banking and investment services online.
You can also click on the button below to apply for an NRI account. Visit our blog and YouTube Channel for more details.
