Federal Bank NRI Customer Care

Federal Bank is one of the most popular Indian banks among NRI customers for a wide spectrum of NRI banking products and services, including NRI savings bank accounts, fixed deposits, loans, remittances, and many investment services. NRIs who wish to raise any query regarding the bank or its products can contact the Federal Bank NRI customer care team. 

Federal Bank NRI Customer Care 

Federal Bank has a dedicated customer care team to resolve customer issues. Here are the contact details for NRI customers. 

Federal Bank NRI Customer Care
Federal Bank NRI Customer Care

Federal Bank NRI Customer Care Number

From abroad

NRI customers can share their concerns with customer care representatives by dialing the following numbers:

Types of QueriesContact Numbers
General queries+91 0484-2630994 / 0484- 2630995
Remittance related queries +91 080 – 61991199
NRI Customer Care Numbers

From India

NRIs who are in India can contact Federal Bank customer care team by calling on the following toll-free numbers:

  • 1800 – 425 – 1199
  • 1800 – 420 – 1199

When calling a bank representative, customers should keep all the necessary documents with them. Because the customer care representative may ask a few questions like customer ID, credit/ debit card number, account number, etc. for identification and verification purposes.

Federal Bank NRI Customer Care Email ID

Non-Resident Indians can also connect with the customer care department through emails. You can submit your questions or complaints related to the bank or its services on the bank’s registered email addresses as follows:

Types of QueriesNRI Customer Care Email IDs
General queries[email protected]
Queries related to remittance[email protected]
Portfolio Investment Related Queries[email protected]
NRI Customer Care IDs

Note: Customers can’t get answers to queries related to account balance over the email. To know their account balance, customers can use Federal Bank netbanking or phone banking services or contact the nearest branch or contact center, if possible.   

Chat with Feddy 

Federal Bank implemented an AI-based chatbot called ‘Feddy’ to answer common customer queries. NRI customers can use Feddy on the bank’s website or access via WhatsApp from their registered number. 

Federal Bank NRI Division Address

NRIs can visit or post a letter to the NRI Division of Federal Bank. Following is the contact details of NRI Division: 

NRI Division

Federal Bank Ltd, International Banking Department

7th Floor, Federal Towers, Marine Drive,

Ernakulam, Kerala, India. PIN: 682 031.

Federal Bank Head Office Contact Number

Federal Bank Head Office

P.B.No.103 Federal Towers

Aluva, Kerala, India – 683101

Phone Number: 1800 420 1199/ 1800 425 1199

However, if you are not satisfied with customer service, you can write to:

Ms. Shalini Warrier,

Chief Operating Officer,

CEO’s Secretariat,

Federal Bank Limited,

Federal Towers, Bank Junction,

Aluva, Kerala -683 101

If the issue is still unresolved, you have option to contact:

The Managing Director & CEO,

The Federal Bank Ltd.,

Corporate Office,

Federal Towers, Aluva, Kerala, India – 683 101

Federal Bank Overseas Branches

Federal Bank has representative offices in the UAE (in Dubai, Abu Dhabi, etc) and Qatar, Kuwait and Oman. NRIs living in these regions can also contact the nearest center. 

Abu DhabiDubai
Chief Representative Officer (Abu Dhabi)
Mr. Aravind Karthikeyan
Email :[email protected] 
Chief Representative Officer (Dubai)
Mr. Sherin K Kuriakose
Email : [email protected]
The Federal Bank Ltd
Abu Dhabi Representative Office
PB No. 112927
#402, Al Falah Tower,
Al Falah – Muroor Road Jn
Abu Dhabi, UAE. Ph : +971 26429368
Fax: +971 2 6429386
Email: [email protected]
The Federal Bank Ltd
Dubai Representative Office
PB No.117728
1305 Al Mussalla Tower, Bank Street, Bur 
Dubai, UAE.
Phone. +971 4 282 6422, +971 4 3429262.
Fax. +971 4 342 2699
Email: [email protected] 

Federal Bank Overseas Relationship Managers

NRI customers can also contact Federal Bank overseas representative offices in the UAE, Qatar, Kuwait and Oman.

LocationsContact Details
Abu DhabiAbey James Biju
– 971 527622355
[email protected] 
Gokul G
– 971 558704770
[email protected]
Bimal Roy
– 971 586677307
[email protected]
DubaiPadmesh Shukla
– 971 523219514
[email protected]
Manjith Vijayan Nair
– 971 522523848
[email protected]
Febin George Jacob
– 971 561521929
[email protected]
Sumit Sharma
– 971 561652230
[email protected]
Al AinMathew B K
– 971 528247783
[email protected]
SharjahSarath S (RAK and Sharjah)
– 971 507987235
[email protected]
Denil Roy Joshua
– 971 506251905
[email protected]
National Paints, Al Nadha, Ajman, Ummal QuwainAjo George
– 971 566686067
[email protected]
– 97431232411
[email protected]
KuwaitARJUN K R 
– 965 51153716
– 96566690827
[email protected]
– 96555666983
[email protected]
OmanAmith Lal Panjikkaran– 96896454656
[email protected]
Sunith S Kumar
– +968 99421559
[email protected]

NRIs can download SBNRI App to ask any questions, apply for an NRI account or avail an array of NRI banking and investment services online.

You can also click on the button below to apply for an NRI account. Visit our blog and YouTube Channel for more details.

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